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Why today's High Street shops are so baffling

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This interesting article from Claudia Connell for the Daily Mail discusses how retailers are alienating their older customers with constant changes. 

30 March 2015
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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

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Martin Elliott. Chief Executive - Home Hardware.
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