skip to main content
Find Insight DIY on
* * *

UK DIY News

Analysis indicates B&Q close to taking Apple’s lead in high street service provision

Boots and B&Q are biting at Apple’s heels in offering in-store services, which online retailers are unable to provide, according to analysis by BookingBug.

According to researchers, the study presents a growing divide between the retailers embracing this opportunity and the greater number falling behind.

View the full report in our Industry Articles pages: http://www.insightdiy.co.uk/articles.asp

The report assesses five key areas of in-store services: attitude, marketing, accessibility, expertise and delivery. The results clearly show most stores are accomplished when it comes to the experience of their employees — but this potential is being stunted by lack of execution across the other areas. Most notably, stores are hesitant to dedicate floor space to providing services that don’t match the legacy sales process.

League Table (score in brackets)

Apple Retail UK (22)
Alliance Boots (21)
Kingfisher (B&Q (21)
Lloyds Pharmacy (20)
Dixons Retail (19)
Debenhams (18)
John Lewis Partnership (15)
Sports Direct International (12)
Home Retail Group (Argos) (11)
WH Smith (11)
Next (8)
Carphone Warehouse (8)
Marks & Spencer (7)
Primark (7)
Arcadia Group (Burton) (7)
New Look Group (7)
Matalan (6)
Cooperative Group (5)
Wilkinson (5)
TK Maxx (5)

Source : Fiona Briggs - Retail Times
www.retailtimes.co.uk/boots-bq-jostle-apples-lead-providing-high-street-services-bookingbug-analysis-reveals/

06 June 2014
view more UK DIY News
*

Insight provides a host of information I need on many of our company’s largest customers. I use this information regularly with my team, both at a local level as well as with our other international operations. It’s extremely useful when sharing market intelligence information with our corporate office.

*
Paul Boyce - European CEO, QEP Ltd.
Newsletters

Don't miss out on all the latest, breaking news from the DIY industry