skip to main content
Find Insight DIY on
* * *

UK DIY News

John Lewis cuts 90-day return policy

John Lewis Stratford 725 x 500

John Lewis has reduced its 90-day, no quibble, return policy to just 35 days, commencing February 1st 2017.

A spokesperson for John Lewis told The Mirror: "Our 35 day, no quibble, returns policy for unwanted items which we're introducing next week will be one of the best returns policies of all UK retailers.

"Before we made the change, we asked our customers about our policy and found that over 85% were unaware of our policy for unwanted items and over 90% of customers who change their mind about a product bring it back within 35 days.

"Today, our product ranges, particularly clothing, change much more frequently than they used to and bringing items back once products are out of stock can lead to disappointment.

"In addition, customers can now return a John Lewis product much more easily at over 400 locations across the UK."

Source : Insight DIY & The Mirror

To advertise on the Insight DIY website and download our media pack, click here.

Sign-up for our weekly newsletter here.

If your business is interested in pricing intelligence or you're currently trying to track retail prices manually, there really is a much easier way. Just contact us here.

31 January 2017

Related News

view more UK DIY News
*

Insight provides a host of information I need on many of our company’s largest customers. I use this information regularly with my team, both at a local level as well as with our other international operations. It’s extremely useful when sharing market intelligence information with our corporate office.

*
Paul Boyce - European CEO, QEP Ltd.
Newsletters

Don't miss out on all the latest, breaking news from the DIY industry