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John Lewis cuts 90-day return policy

John Lewis Stratford 725 x 500

John Lewis has reduced its 90-day, no quibble, return policy to just 35 days, commencing February 1st 2017.

A spokesperson for John Lewis told The Mirror: "Our 35 day, no quibble, returns policy for unwanted items which we're introducing next week will be one of the best returns policies of all UK retailers.

"Before we made the change, we asked our customers about our policy and found that over 85% were unaware of our policy for unwanted items and over 90% of customers who change their mind about a product bring it back within 35 days.

"Today, our product ranges, particularly clothing, change much more frequently than they used to and bringing items back once products are out of stock can lead to disappointment.

"In addition, customers can now return a John Lewis product much more easily at over 400 locations across the UK."

Source : Insight DIY & The Mirror

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31 January 2017

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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

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