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UK DIY News

Screwfix website praised, while B&Q online store voted 'worst in UK'

DIY giant B&Q’s website has been named Britain’s worst online store for the second consecutive year.

It scored just 51 out of 100 in a customer satisfaction survey and was the least likely to be recommended.

B&Q was singled out for displaying products when they were out of stock.

One shopper told Which?: “The search engine is very haphazard – it will often return 100 items, but only two of them will be remotely close to what you want.”

DIY rival Homebase did not fare much better, managing just 57% in the Which? poll.

But Screwfix.com came off best among DIY retailers with a score of 81%.

B&Q said it was investing £35million over two years in the online store, adding: “We’re disappointed and we take all feedback seriously.”

Beauty brand Liz Earle scored top marks of 92%, ahead of John Lewis on 89% and Amazon on 87%.

Source : Ruki Sayid - The Mirror
www.mirror.co.uk/news/top-stories/2011/10/19/b-q-online-store-worst-in-uk-for-second-year-running-115875-23498201/#ixzz1bDER0ep5

18 October 2011
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