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Topps Tiles joins Furniture Ombudsman Scheme

Topps Tiles new store

Topps Tiles has joined other retailers in becoming a full member of The Furniture Ombudsman’s scheme.

The organisation was launched by the government as far back as 1992, with the objective of raising the levels of customer satisfaction, whilst also helping consumers to resolve disputes with retailers. By joining the Furniture Ombudsman, Topps Tiles is making a firm promise on its commitment to customers.

“At Topps Tiles we pride ourselves on giving great service to all of our customers,” said Central Operations Manager at Topps tiles, Sarah Kite. “By joining The Furniture Ombudsman, we are hoping to raise these standards even further and give our customers the confidence they need and deserve when completing their home renovation projects.”

The retailer deliver strong growth in its latest quarterly results, having put an emphasis on customer service with ambitions to “out specialise the specialists” by providing visitors with expert information wherever possible. It currently operates 340 stores across the UK.

Read more on their latest results here.

Download a profile of the Topps Tiles business here.

“As market leaders in this sector, we take our responsibilities very seriously and hope to inspire each and every customer, not only with our products, but more importantly our service,” Kite continued.

“It is always pleasing when a retailer wishes to highlight their responsible business practices, and we are therefore delighted to welcome Topps Tiles as members of The Furniture Ombudsman,” said Kevin Grix, Chief Ombudsman and Chief Executive of The Furniture Ombudsman. “Our key aims are to inspire consumer confidence and help raise industry standards, and our ability to achieve these increases with each business that becomes a member of our service.”

Source: The Retail Gazette.

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14 April 2016

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