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Wilko appoints new Customer Insight & Data Director

Wilko Stockport

Discounter Wilko has this week appointed a new customer insight and data director.

Neil Feakins has expertise in both insight and data analytics from global marketing and media consultancy Ebiquity and industry experience in enabling propositions for customers.

This new role for the company which starts 4th October is expected to “rally existing Wilko teams to drive truly fact-based decisions” and further allow it to provide customers with “the right quality products at the right prices to free up hard working families to be the best they can be by sorting their needs at home”. Neil will report directly into Lisa Wilkinson, the family director of parent company Wilkinson Hardware Stores.

This appointment comes shortly after Wilko announced two additional senior recruits. Alex Russo will be joining its senior management team as chief financial officer and executive board director for Wilkinson Hardware Stores and Craig McGregor has joined as retail director of Wilko Retail.

Read - Wilko hires new Retail Director.

A spokesperson from Wilkinson said: “This is a great appointment for Wilko and further demonstrates our commitment to becoming a business more focussed on making products our customers tell us they need. As we prepare for our centenary year in 2030, we have set ourselves some new goals to work towards and are committed to making sure we have the right leadership, skills and experience in place to make this happen.”

She added: “We are pleased to be building such a strong leadership team across our entire business and having worked closely with Neil over the past few years I’m delighted he has chosen to join the team and that he will now be even more closely involved in driving our transformation.”

Source: Insight DIY Team & Wilko Press Release.

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06 September 2018

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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

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Martin Elliott. Chief Executive - Home Hardware.
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