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B&Q launches Homefit Service

Yesterday (13 May) saw the launch of the B&Q Homefit service, which is designed to provide customers with an easy solution to addressing those DIY tasks that they can’t – or shouldn’t – undertake themselves.

The new service provides customers access to fully qualified and vetted local tradesmen at pre-agreed fixed prices, removing questions about working with unknown tradesmen.

In addition to B&Q offering full-room solutions for kitchens, bathrooms and bedrooms, B&Q Homefit offers a growing suite of smaller project solutions for every room in the home. The service covers trickier tasks such as installing hard flooring, carpet and vinyl, tiling, tap replacement, lock and alarm replacement, through to tasks that should only ever be undertaken by qualified, registered tradesmen, such as boiler installation and electrics.

Customers can call the central B&Q Homefit number to be allocated a dedicated B&Q colleague, who will act as a central point of contact throughout the project and who will follow through on completion. To get the project going, the B&Q colleague will identify an approved Homefit installer and arrange a home survey.

Concerns about costs and lack of trust in the practices of some tradesmen may prompt customers to carry out overly challenging DIY tasks themselves. According to a YouGov survey (August 2009), it costs Britons around £1.5 million a year to fix botched DIY tasks.

Customers can be confident that, along with possessing the relevant qualifications, all B&Q Homefit tradesmen are Trustmark approved, as well as vetted and audited.

Billy Quinn, director of installations at B&Q, said: “We encourage our customers to enjoy DIY by providing in-store classes, expert help and advice in store and online, but some want hands-on help and for a job to be done for them. With B&Q Homefit, we now give them that choice too. B&Q Homefit also covers tasks that, by law, should always be carried out by a professional, registered tradesman.”

Source : HVP Magazine

14 May 2013
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