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Homebase transactional website out of action for weeks

Homebase website 22-09-17

The transactional part of the Homebase website has now been out of action for over 10 days as the company completes the transition from the Home Retail system to a new web platform.

During a period when you would have thought that every single sale is important, having lost over £50m in the last year, not a single product can be purchased through the Homebase website, as the transactional element is suspended, stopping all home delivery and click'n'collect options.

Read - Losses escalate at Bunnings UK & Ireland

A spokeswoman from Bunnings said Homebase’s home delivery service would return soon after a transitional period is complete. “This is temporary and part of the website re-platform, to make it easier for customers to browse our great ranges, advice and ideas".

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“During this time shoppers will still be able to browse the site and check stock availability in our stores.”

Access the website here.

Many businesses have to change the platform on which they operate and few retailers have the luxury of being able to tell customers - sorry, but if you want to buy our stuff, go to our stores!

This is all too reminiscent of Bunnings in Australia and New Zealand, where despite the fact that their websites are popular, you can't buy a single thing - all you can do is search through their range and if you like something drop it into a 'wish-list' for what purpose is unclear.

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 Source: Steve Collinge - Managing Director Insight Retail Group.

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23 September 2017

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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

Martin Elliott. Chief Executive - Home Hardware.

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