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John Lewis rolls out Home Solutions program

Home Solutions by John Lewis

Following a successful trial in Milton Keynes, the John Lewis tradesman service program 'Home Solutions' is going to be rolled out to six other cities, including Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton.

Read - John Lewis pioneers new home improvement service

The service lets customers book various John Lewis-approved tradespeople online, such as decorators, plumbers, gardeners, electricians, plasterers and heating engineers.

Access the Home Solutions website here

“Our customers often ask us if we can help them with tasks in their homes,” John Lewis Partnership development director Tom Athron said. “We have taken a lot of care to find professionals who will deliver service to the standard that people expect from John Lewis. We know how difficult it can be to find the time in our busy lives to source trusted trade professionals, and hope our customers find the service helpful.”

John Lewis recruits tradespeople on the website via a six-stage process, including phone and face-to-face interviews, on-the-spot visits and inductions to the Home Solutions service.

Customers can book the tradespeople via the app, website or customer call centre and they will also receive a one-year guarantee from John Lewis on all work done.

Source: Insight DIY Team

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01 September 2017

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