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Difficult to be different. Can we change even if we want to? - July 2013

Consumer loyalty: How important it is to gain and how easy it is to lose.

17 July 2013
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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

Martin Elliott. Chief Executive - Home Hardware.

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