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Don't let a 'refund' leave you out of pocket - October 2011

Restocking fees are sneaking in to retailers terms leaving all but the canniest devourers of small print with an unwelcome surprise. You might find you get only 80-90% of the value of the goods back with the rest retained for 'restocking'.

This article from highlights the growing trend. Did you know that if you buy certain tiles from Topps Tiles - which they class as 'special order' tiles - you will incur a restocking charge of 20% of the price?

24 October 2011
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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

Martin Elliott. Chief Executive - Home Hardware.

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