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ForeSee 2013 Customer Experience Index Report - December 2013

As competition heats up between the UK’s online retail giants, the quest to deliver a great customer experience is more mission-critical than ever. The ForeSee Experience Index (FXI): 2013 UK Retail Edition measures customer satisfaction across the UK’s top 40 online retailers and indicates a slight but meaningful decrease from Christmas 2012 to Christmas 2013.

19 December 2013
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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

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Martin Elliott. Chief Executive - Home Hardware.
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