Articles
ForeSee 2013 Customer Experience Index Report - December 2013
As competition heats up between the UK’s online retail giants, the quest to deliver a great customer experience is more mission-critical than ever. The ForeSee Experience Index (FXI): 2013 UK Retail Edition measures customer satisfaction across the UK’s top 40 online retailers and indicates a slight but meaningful decrease from Christmas 2012 to Christmas 2013.
19 December 2013
Insight provides a host of information I need on many of our company’s largest customers. I use this information regularly with my team, both at a local level as well as with our other international operations. It’s extremely useful when sharing market intelligence information with our corporate office.
Paul Boyce - European CEO, QEP Ltd.
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