skip to main content
Find Insight DIY on
* * *


Asda Trials Doorstep Parcel Returns From Hundreds Of Retailers

ASDA store from website September 2020

Asda customers in almost 50 locations can now return parcels from more than 100 of the UK’s most popular retailers and at the same time as receiving their regular grocery delivery.

From this month, customers in selected locations can hand back any unwanted items they may have to an Asda home shopping driver when accepting a grocery order - without the need to visit a store or returns location.

The trial will give shoppers greater flexibility when returning George and fashion items bought online and utilises Asda’s toyou parcel network, enabling customers to track their package from the doorstep all the way back to the original retailer.

To take advantage of the service customers need to follow the process with the relevant retailer and have an online grocery order scheduled with Asda.

On the day of their delivery, they inform the driver when accepting their food shop, who will check that the items fit into a tote and give them a receipt. Customers will then be able to track their return as usual and avoid a separate trip to process their parcel.

The move will make online returns more convenient for George customers and gives greater accessibility to Asda’s toyou service, which will be available to online grocery customers in the 48 trial locations for the first time.

Simon Gregg, Senior Vice-President of E-Commerce at Asda, said: “We know that customers increasingly want to be able to access more services more conveniently to better fit in with their lifestyle. By partnering with toyou to efficiently use space available within our home shopping vans, we’re able to offer online grocery customers an additional service that makes it simple to return items purchased via and hundreds of the nation’s favourite retailers.

“With many more of us now shopping for fashion items online, this trial gives customers added value when they shop with us.”

From this month, online groceries customers in the following stores will be able to participate in the trial:

  • Huddersfield
  • Scunthorpe
  • Peterlee
  • Wembley
  • Dunfermline
  • Brynmawr
  • Shrewsbury
  • Bodmin
  • Cardiff Coryton
  • Leamington Spa
  • Sheffield Mosborough
  • Skelmersdale
  • Oadby
  • Stanley
  • Stockton
  • St Austell
  • Bury St Edmunds
  • Straiton
  • Kirkcaldy
  • Huntly
  • Ashton
  • Leigh
  • Gateshead
  • Aberdare
  • Toryglen
  • Dundee Milton
  • Halifax
  • Poole
  • Galashiels
  • Blackpool
  • Bristol Whitchurch
  • Burnley
  • Abbey Park
  • Glenrothes
  • Bishop Auckland
  • Hereford
  • Rochdale
  • Charlton
  • Accrington
  • Portlethen
  • Boldon
  • Sittingbourne
  • Brierley Hill
  • Pembroke Dock
  • Byker
  • Bridge of Dee
  • Worksop
  • Irvine

A full list of retailers eligible for the service via toyou can be found here:

Source : Asda

For all the very latest news and intelligence on the UK's largest home improvement and garden retailers, sign up for the Insight DIY weekly newsletter. 

25 April 2022

Related News

view more UK DIY News

Insight DIY always publishes the latest news stories before anyone else and we find it to be an invaluable source of customer and market information.

Max Crosby Browne - CEO, Home Decor

Don't miss out on all the latest, breaking news from the DIY industry