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B&Q Stores To Move To Click & Collect And Home Delivery Only

B&Q triangle.jpg

DIY.com is now open for home repair and maintenance essentials

An update from Graham Bell, B&Q CEO

The Covid-19 crisis continues to evolve, so I wanted to update you on some changes here at B&Q.

Over the last 48 hours we have been working hard to create a service that focuses on providing essential products for repair and maintenance of the home. This means we can keep supplies open and give our customers the best possible service to ensure their homes are safe, warm and in working order.

In order to do this in the safest possible way for our colleagues and customers, we are making some changes:

  • Diy.com will be our primary store, giving customers access to a range of essential products

  • The range will be limited for our Click & Collect service to ensure we do everything we can to limit unnecessary purchases and ensure our customers and colleagues are protected from needless contact.

  • Customers can now use our contact-free Click+Collect service from their local store, allowing items to be picked up from an allocated parking zone where product will be brought to you or your car.

  • We are working on our home delivery service to enable us to provide a fuller product range

  • Stores will remain closed to customers for browsing and purchasing

We urge you to follow all the Government’s social distancing guidelines and to shop responsibly for essential needs only. The safety of customers and colleagues remains our top priority.

Thank you,

Graham Bell

Source : B&Q

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26 March 2020

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