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Clas Ohlson Launches Clas Video Assistance

Clas Ohlson video support.jpg

Clas Ohlson has launched a new service called Clas Video Assistance. Clas Ohlson's customers can now get advice and direct help via their mobile phones to make everyday life at home easier.

Clas Video Assistance is a service where customers can have direct contact with the specialists working in Clas Ohlson's own repair centres. This is a simple way to get advice and help through a video call in order to fix various technical problems.

“Problems can range from replacing an ink cartridge to repairing an upholstery cleaner. Through video we can guide and help customers in a unique way. Many problems can be solved remotely and by using a video call, customers do not need to visit a store if they don't want to,” says Per Dahler, Customer Service Manager at Clas Ohlson.

The repair centres are located at the Head Office in Insjön, Dalarna and have been a significant aspect of Clas Ohlson's operations since the 1960s. Over the years, many customers have been able to get help with repairing their products instead of buying new ones.

“We have the most advanced proprietary repair centres in the market today. It is quite unique that a customer can speak directly with the people who also repair Clas Ohlson's own products. We repair all our own products under our own brand names and the repair centres are an important aspect in how we can help our customers to live more sustainably,” says Per Dahler.

Club Clas members in Sweden, Norway and Finland can simply book a Clas video call online at All you need to participate in a call is a smartphone or a computer with a webcam.

Source : Clas Ohlson

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16 November 2020

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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

Martin Elliott. Chief Executive - Home Hardware.

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