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Homebase poaches retail services director from Waitrose

Homebase has appointed Waitrose director of retail services Graham Heald as its retail and distribution director.

Heald, who was also chairman of Waitrose for Guernsey and Jersey, will take up his new role on April 16.

His first job will be to begin an “in-depth induction” in stores, helping to lead a development programme of its home and garden offer.

Homebase managing director Paul Loft said: “We have exciting plans for the Homebase home and garden enhancement proposition and Graham will be a valuable addition to the team.”

Heald replaces Ian Jones who took early retirement, ending eight years in the role in a 30-year career at the retailer.

Referring to Jones’ departure, Loft added: “Ian has led our business with a real emphasis on customer service and people.

“Service, store standards and staff engagement all stand at record highs and this success is a testament to Ian’s leadership and passion.”

Headhunter Barracuda placed Heald in the role, it is understood.

Source : Tiffany Holland – Retail Week

13 March 2012
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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

Martin Elliott. Chief Executive - Home Hardware.

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