Ideal Heating Sets New Industry Standard With Launch of MAX Confidence

Ideal Heating is starting the new year with a bold new boiler promise for installers and homeowners, with the launch of MAX Confidence - its premium support and assurance commitment for the Logic MAX and Vogue MAX boiler range.

At the heart of MAX Confidence is a new, industry-first guarantee. If an Ideal boiler is in warranty and a fault is diagnosed as Ideal’s responsibility, the customer will receive an extra year of cover. Ideal will fix the issue quickly and extend the warranty by 12 months. No fuss. No back and forth. No complicated hoops for the customer to jump through.

MAX Confidence brings together everything customers and installers expect from Ideal’s flagship boiler range under one clear promise. It combines market-leading protection, priority service and year-round access to support, giving installers a straightforward, premium message to share with homeowners.

Under MAX Confidence, customers benefit from:

• The strongest warranty proposition in the industry
• Faster priority callouts
• 365-day customer service all backed by a 5-star Trustpilot rating

Chris Jessop, Group Customer Relationships Director at Ideal Heating, said:

“MAX Confidence is about standing behind our products and giving customers a clear and fair outcome if things go wrong. We already have one of the strongest service models in the industry with long warranties, priority response, 365 day-a-year support and a nationwide engineer network. This takes it a step further.

If a fault is on us, we fix it and extend the warranty. It’s real accountability and a level of confidence customers should be able to expect.”

As the first UK boiler manufacturer to offer this type of additional in-warranty cover, Ideal Heating says the move reflects growing expectations around service, transparency and trust across the home heating market.

MAX Confidence gives installers a clear, premium offer that strengthens both installer and homeowner confidence, reinforcing the reliability, build quality, and service standards Ideal Heating is known for.

The new pledge sits within Ideal Heating’s wider focus on supporting installers with tools, training, loyalty rewards and consistently high service standards.

For more details visit: www.idealheating.com/max

Source : Ideal Heating

Image : Ideal Heating

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