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John Lewis Partners With Randox For Healthcare Services

John Lewis and Partners sign corner store 725 x 500
  • Innovative, first of its kind partnership will offer access to preventative healthcare
  • New service an extension of existing in-store services, including opticians, wellness and beauty clinics
  • John Lewis stores in High Wycombe, Bluewater and Cheltenham will be first to offer the service

John Lewis customers will be able to benefit from comprehensive health programmes aimed at preventative healthcare through a partnership with Randox Health, the UK's leading health diagnostics company. 

The addition of diagnostic health marks a natural extension to our growing range of personalised in-store services which include opticians, wellness and beauty clinics. 

Offering unrivalled health insights delivered by Randox Health, the site of the first clinic will be John Lewis’ High Wycombe store, which is taking bookings now for appointments from 18 December. This will be followed by further openings at John Lewis stores in Bluewater and Cheltenham, in December and January respectively.

Aimed at helping customers understand more about their health now and in the future, Randox will provide detailed, full body health checks to identify early signs of health issues, even before symptoms occur. Customers will be able to get tested for vitamin deficiencies, hormone imbalances and key health concerns, plus much more. 

The range of health programmes on offer are:

  • Everyman and Everywoman which each provide up to 150 data points linked to key health areas. A personalised health plan summarising the results is provided, with retesting after six months.
  • The Signature health programme offers 350 data points, genetic testing, GP consultation, and retesting after six months
  • Everyathlete gives key health insights to help optimise training, and nutrition for maximum performance 
  • Also available are specific programmes focussed on preventative health including gut, fertility, hormonal, male and female health as well as genetic testing.

Prior to consultation, clients are provided with guidance as well as medical and lifestyle questionnaires to complete. Appointments are conducted by experienced Randox healthcare professionals in the store’s new Randox clinic, which has a staffed waiting area and private consultation rooms. 

Once samples have been analysed at Randox’s laboratories, clients are provided with a comprehensive diagnostics report within 2-5 working days, including a breakdown of results, what they mean and next steps. Alongside post-report consultations, the results can also be shared with other medical professionals.

Naomi Simcock, Executive Director, John Lewis, said, “We pride ourselves on being there for our customers whenever they need us with products and services that are tailored for them. As trusted stores for local communities across the country, we can play an important role by making services like healthcare and wellness more convenient and accessible. In Randox we have an experienced and innovative partner to extend our range of existing in-store services, to help customers proactively manage their health and wellbeing.”

Dr Peter FitzGerald, Managing Director of Randox Health said, ‘We are delighted to work together with John Lewis to bring innovative preventative healthcare directly to customers. Our comprehensive testing packages, using Randox’s unique technologies and data analytics, provide the foundation for individuals to take greater control of their health and optimise the potential to live well for longer.  Randox’s presence in John Lewis stores will increasingly improve accessibility to leading healthcare prevention and wellbeing.”

The launch comes as we are seeing customers rediscover the joy of visiting our branches, with the number of visitors increasing by 8% last year. 

Complementary services are an important part of this, and the new Randox Clinics will sit alongside other wellbeing services such as our in-branch opticians.

Elsewhere, other concessions include home design services, while our 'All Things Baby' appointments offer practical advice and support for parents-to-be. We also offer wellbeing and beauty services, fashion styling, as well as a wide range of restaurants and cafes, giving customers even more reasons to visit. 

Source : John Lewis Partnership

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27 November 2023

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