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RetailTRUST CEO Talks Local Lockdown Impact

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Chris Brook-Carter, CEO of retailTRUST, gives his views on the latest lockdown restrictions and the impact on retail and retail workers:

"As the charity for retail workers across the UK, retailTRUST welcomes Boris Johnson’s confirmation that retail will remain open despite stricter lockdown restrictions being implemented in some areas of the country.This decision is vital to help protect businesses, jobs and the wellbeing of the 4.5 million people working in the industry in the UK.

"We are concerned that the new lockdown restrictions will mean lower footfall and increased tension among shoppers, which will add to the already immense pressures on retail and retail workers. Calls to retailTRUST's helpline rose by 33% year on year from retail workers in the newly locked down areas and we are expecting a further surge in demand from an already pressurised workforce.

"The coronavirus pandemic has led to more than 13,000 store closures and the loss of 125,000 jobs this year alone, and retail workers continue to face terrible concerns around Covid-19, job losses and a proven increase in violent, verbal and racial threats and abuse from shoppers. Applications from people seeking mental health support from retailTRUST has risen by 164% this year, there has been a 50% increase in applications for financial aid and a 404% rise in the number of people looking for online support on our website.

“retailTRUST will continue do everything it takes to bring the sector together and support workers during the most challenging period in the charity’s 188-year history.”

Source : retailTRUST

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14 October 2020

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Thank you for the excellent presentation that you gave at Woodbury Park on Thursday morning. It was very interesting and thought-provoking for our Retail members. The feedback has been excellent.

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Martin Elliott. Chief Executive - Home Hardware.
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