skip to main content
  • *
  • *
Find Insight DIY on
* * *


Screwfix website praised, while B&Q online store voted 'worst in UK'

DIY giant B&Q’s website has been named Britain’s worst online store for the second consecutive year.

It scored just 51 out of 100 in a customer satisfaction survey and was the least likely to be recommended.

B&Q was singled out for displaying products when they were out of stock.

One shopper told Which?: “The search engine is very haphazard – it will often return 100 items, but only two of them will be remotely close to what you want.”

DIY rival Homebase did not fare much better, managing just 57% in the Which? poll.

But came off best among DIY retailers with a score of 81%.

B&Q said it was investing £35million over two years in the online store, adding: “We’re disappointed and we take all feedback seriously.”

Beauty brand Liz Earle scored top marks of 92%, ahead of John Lewis on 89% and Amazon on 87%.

Source : Ruki Sayid - The Mirror

18 October 2011
view more UK DIY News

Insight provides a host of information I need on many of our company’s largest customers. I use this information regularly with my team, both at a local level as well as with our other international operations. It’s extremely useful when sharing market intelligence information with our corporate office.

Paul Boyce - European CEO, QEP Ltd.

Don't miss out on all the latest, breaking news from the DIY industry