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Tesco shuts down Kitchen and Bathroom business

Tesco has announced the closure of its Kitchen and Bathroom business with the distributor Mark Two. This announcement was seen on the Tesco website this morning.

Announcement from Tesco Stores Limited

Following a review of our Tesco Kitchens and Tesco Bathrooms provider, Mark Two Distributors Limited, we identified concerns about their ability to deliver the service our customers expect. Therefore, we have taken the decision to close Tesco Kitchens and Tesco Bathrooms.

Although Mark Two continues to trade its business, holds all customer payments and is legally responsible for honouring all outstanding customer orders, warranties and supplier payments, it is our belief that they will not be fulfilling those obligations. As a result, we have taken the decision to step in and do the right thing for customers.

Accordingly, if:

  1. You are a customer and have paid Mark Two a deposit for work that has not yet started, please contact us on the number below to arrange for a full refund from Tesco.
  2. You are a customer and Mark Two has commenced work but the fitters have walked off-site, please contact us on the number below and we will do our utmost to provide a solution to ensure that your kitchen or bathroom installation is completed.
  3. You are a customer and have a warranty issue or any other query, please contact us on the number below.
  4. You are a fitter currently engaged on a project for Tesco Kitchens or Tesco Bathrooms which you wish to complete and are concerned about not being paid by Mark Two, please contact us to discuss your options.

When you contact us please have all relevant documentation to hand. You can contact us on our dedicated helpline on 0800 028 2363.

Any other supplier, or employees, of Mark Two, should make their enquiries directly to them.


13 November 2014

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