skip to main content
  • *
  • *
Find Insight DIY on
* * *


The Furniture Ombudsman Unveils New identity


For over 25 years The Furniture Ombudsman has offered a range of services to its members and their customers, providing peace of mind for consumers and supporting businesses to achieve solutions avoiding possible litigation for unresolved complaints. Furthermore, the Ombudsman continues to work collaboratively with the retail, home improvement and other sectors to improve customer service standards. 

After a period of consultation with senior government officials and the Department for Business, Energy & Industrial Strategy (BEIS), The Furniture Ombudsman has announced that as of today (5th August) it is changing its name to The Furniture and Home Improvement Ombudsman (FHIO).

The aim of the rebrand is to better reflect the Ombudsman's long-established presence in the furniture sector and to better represent its substantial and ever-growing member base in the home improvement sector. In support of this, both the FHIO and the Dispute Resolution Ombudsman (DRO) websites have undergone an extensive redesign complemented by brand new logos for both organisations.

Significant website enhancements - for the benefit of members and their customers -  include: 

  • Consumers can raise disputes with FHIO online in a few simple steps and track and monitor the progress of their case, alleviating stress and worry at a difficult time.

  • Members can track and respond to complaints and queries through a newly launched portal, saving time and valuable resources.

  • Businesses can now join the Ombudsman online, meaning they and their consumers benefit from them becoming a member of the scheme.

  • Inspections: FIHO has developed a new virtual inspection service for both consumers and businesses.

Learn more about the support available on the Furniture and Home Improvement Ombudsman website: 

The website for the Dispite Resolution Ombudsman can be found here:


Please take a moment to support these organisations and the improvements they have made by liking, commenting or sharing the announcement on social media.

Follow the Furniture and Home Improvement Ombudsman's LinkedIn page here:

Follow the Dispute Resolution Ombudsman's LinkedIn page here:

 Source : FHIO, DRO and Insight DIY Team

For all the very latest news and intelligence on the UK's largest home improvement and garden retailers, sign up for the Insight DIY weekly newsletter. 

05 August 2020

Related News

view more UK DIY News

I find the news and articles they publish really useful and enjoy reading their views and commentary on the industry. It's the only source of quality, reliable information on our major customers and it's used regularly by myself and my team.

Simon Fleet - Sales & Marketing Director, Thomas Dudley Ltd

Don't miss out on all the latest, breaking news from the DIY industry