Toolstation Wins Retail Week Award for Fast Track Delivery

Toolstation, one of the UK’s largest suppliers of tools and building supplies, won at the Retail Week Awards, with its Fast Track delivery service officially being named a retail ‘gamechanger’ by industry experts. 

The award win recognizes the retailer that is leading the way in delivering an outstanding customer experience. Toolstation saw off stiff competition in the category from major household names, including John Lewis, Lidl, and Uber Eats, to take home the top prize.

The Fast Track delivery service was hailed as a transformative tool for the UK's tradespeople. The service allows customers to choose from over 10,000 products and have them delivered directly to a site or home address in as little as 30 minutes.

Unlike standard rapid delivery services that rely on bikes or cars for small items, Toolstation’s award-winning model supports deliveries of products that are up to three metres in length, and weigh up to 1000kg in weight. It uses a variety of transport types and sizes to ensure even the bulkiest building supplies reach the customer at record speed.

Chris Other, Toolstation’s Customer Director, said:

“We always strive to make life as convenient as possible for tradespeople and so we are absolutely thrilled that Fast Track has been named a gamechanger by industry experts at the UK’s leading retailer awards. 

“Time is money for our customers, and this award proves that Fast Track is making a real difference in their day-to-day work. Having access to over 10,000 products from 505 stores in as little as 30 minutes means they don't have to sit in traffic to pick up an essential item—they can stay on the job and stay productive.”

Retail Week’s Editor-in-Chief, Charlotte Hardie said:

“The Retail Week Awards 2026 have shown the true spirit of British retail. Against a backdrop of stubborn inflation, fragile consumer confidence and the unrelenting pressure of rising labour costs, our 2026 winners proved just how far this industry can go with resilience and imagination.

“From navigating supply chain volatility to embracing the transformative power of AI, they’ve turned another disruptive year into one of progress. What stood out most was the people behind these achievements; creative, determined teams who continue to deliver for customers in a marketplace that grows more complex by the day. Celebrating them this year has been an absolute privilege.”

Source : Toolstation

Image : Toolstation

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