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Wickes website hit by 'system wide' technical problems

Wickes website

Information being picked up by Insight DIY understands a “system-wide” technical issue is currently affecting Wickes online ordering, delivery bookings and click-and-collect services.

News from the publication Computer Weekly understands the company is suffering a significant technical problem preventing it from confirming whether customer orders have been actually received, despite payments being taken.

In a private Twitter exchange shared with Computer Weekly, a representative from Wickes IT department said they were currently investigating the problem, with a view to providing order confirmations to all affected customers as soon as possible. However, at the time that this was published, no further information was available.

We've seen the following tweets from Wickes in the last few hours:-

 /live/news/wysiwyg/Wickes technical issue tweet 2.jpg

 /live/news/wysiwyg/Wickes technical issue tweet.jpg

Wickes currently has 347 UK stores, and has made a concerted effort since 2015 to develop its multi-channel approach, including the introduction of a new-look online storefront in 2014, supported by an improved click-and-collect service. It is reported that the company invested £48m in the programme during 2016, up from £28m the previous year.

Computer Weekly contacted Wickes for further clarification about the nature of the technical issues and confirmation of when it hopes to have them resolved, but had not received a response at the time of publication.

Source: Insight DIY Team

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12 June 2017

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