skip to main content
Find Insight DIY on
* * *


Wilkinson tops customer satisfaction survey

Matthew Appleby - Horticulture week

Wilkinson has topped the garden centre/DIY chains listed in a customer satisfaction survey from Which? magazine.

Focus and Homebase came in the bottom 10, while B&Q and Wickes were joint 62nd.

A Wilkinson representative said: "We were of course pleased to be highly rated in the ‘Which' customer service survey. Customer satisfaction has always been our no.1 priority and this commitment is the foundation for everything we do.

"Our objective is to give customers the best possible shopping experience, offering outstanding value for money. We do this by staying true to our standards of service, investing in our team members and continuing to listen to our customers to ensure we meet their needs. We're glad this has been recognised in this important national survey."

07 June 2010
view more UK DIY News

Insight provides a host of information I need on many of our company’s largest customers. I use this information regularly with my team, both at a local level as well as with our other international operations. It’s extremely useful when sharing market intelligence information with our corporate office.

Paul Boyce - European CEO, QEP Ltd.

Don't miss out on all the latest, breaking news from the DIY industry