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B&Q Appoints New Customer Director

B&Q trolley basket.jpg

B&Q confirmed the appointment of Paddy Earnshaw as Customer and Digital Director.

The newly created position reflects the retailer’s commitment to improving its customer experience and further integrating digital across the business.

With a background in private equity and venture capital-backed technology businesses, Paddy will bring a fresh perspective on how B&Q can continue to adapt to changing customer habits as the UK’s leading home improvement retailer.

Most recently, Paddy was Chief Marketing Officer at House of Fraser and previously spent three years as Chief Customer Officer at Doddle Parcels.

Paddy comments; “B&Q is a brilliant business. The opportunity to enhance the overall customer experience and, as part of that, develop its digital proposition is hugely exciting.”

Source : B&Q

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30 April 2019

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