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Scottish firm lands customer service contract with B&Q

B&Q website

Ascensos, a Scottish customer services firm will be doubling its customer service team after signing a multimillion-pound contract with B&Q. The company, which was only established in 2013 and already employs 400 staff, will be opening a brand new centre in Clydebank, as part of it's plan to increase its employees to 1,000 people by 2017.

Ascensos already provides social media services to B&Q and it's new contract from October 2016 will include telephone, email, web and chat services.

Managing director of Ascensos, John Devlin said: "We have established a great relationship with Kingfisher Group and we look forward to building on this and creating a world-class facility for B&Q, their customers and our team in Clydebank. Ascensos has grown quickly in the last two years and this expansion in Clydebank starts another key chapter in our success story."

Head of customer services at B&Q Tibor Szabo, said: "The warmth and positive spirit of Glaswegians has been an important consideration in choosing Ascensos and the location to take our customer call centre forward. We are delighted to be expanding the work Ascensos is already doing to support our social media channels."

Ascensos was established by Dermot Jenkinson, John Devlin and Katrine Young, who established customer care provider beCogent in Airdrie. Ascensos also has existing contracts with Karen Millen, Argos, Oasis and Scottish Power.

Source: Insight DIY Team

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19 July 2016

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