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Screwfix and Toolstation in Top Ten of Which? High Street Shop Survey

Toolstation fence 725 x 500.jpg

Which? has published the results of its annual high street shop survey, with votes cast by its readers against a number of factors.

Two DIY retailers featured in the top ten: Toolstation in fourth palce with a customer score of 74% and Screwfix in tenth place with a score of 82%.

PlaceShopCustomer score
1Richer Sounds (223)89%
2Rohan (256)87%
3John Lewis (824)86%
4Hotter Shoes (310)84%
=Lakeland (512)84%
=Toolstation (444)84%
7Apple (319)83%
=Bodycare (99)83%
=Crew (68)83%
10Screwfix (587)82%
=Seasalt (201)82%
=Waterstones (565)



Homebase narrowly missed out on the lowest spot on the report, with a customer score of just 53%, although one customer noted that their local store 'is better now they have dropped the Bunnings association'.

PlaceShopCustomer score
101Clinton Cards (488)61%
102House of Fraser (303)59%
=Peacocks (153)59%
104New Look (124)58%
105JD Sports (132)56%
=River Island (62)56%
107Sports Direct (396)54%
108Homebase/Bunnings (486)53%
109WHSmith (586)50%

Other DIY retailers received the following customer scores:

Toolstation - 85%
Brewers - 83%
Screwfix - 82%
Wilko - 72%
Robert Dyas - 65%
Wickes - 65%
B&Q - 62%
The Range - 61%
B&M Bargains/HomeStore - 59%
Homebase/Bunnings - 53%

Source : Insight DIY Team and Which?

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29 May 2019

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