Wolseley Group Strengthens Customer Focus With New Operating Model

Wolseley Group has announced a refreshed UK operating structure designed to better meet the needs of its customers across its core markets. The changes form part of the Group’s commitment to make the business simpler, more responsive and more closely aligned to how customers work today. 

The updated structure introduces four customer-focused divisions – Local, Contract, Infrastructure and Specialist Businesses – strengthening Wolseley’s ability to support customers ranging from sole traders to national contractors and major utilities. 

Patrick Berard, CEO of Wolseley Group, said: “Our customers’ needs are evolving rapidly. Local tradespeople, project-led contractors and major utilities all require different levels of expertise, availability and service. This new structure ensures we can meet those needs with greater clarity, speed and consistency.” 

The new Local Division will support day-to-day trade customers through the Plumb Centre, Pipe Centre and Climate Centre branch network, focusing on product availability, expert advice and fast fulfilment.  The Contract Division will provide deeper support for larger project-based and managed services customers, enhancing planning, technical capability and continuity of supply. 

Berard added: “These changes recognise the difference between fast-moving Local trade work and the distinct service needs of Contract and project-driven environments. By shaping our business around these realities, we can provide a more tailored experience for every customer.” 

To support the new operating model, Wolseley has strengthened its UK leadership team through a combination of internal promotions and new external appointments. 

Among the promotions, Glen Scorah becomes UK Sales and Operations Director for Contract and Large Accounts, Mike Russell will take responsibility for Business Operations and Simon Dennis will lead the Infrastructure Division

In addition, Dean Weston will move from Wolseley-owned CP Hart to take up the position of UK Sales and Operations Director for the Local Division and Gavin Vose joins as Chief Purchasing and Supply Chain Officer. 

Berard continues: “These appointments reflect our commitment to developing strong internal talent while also bringing in new skills and perspectives where they strengthen our future. It positions us well to deliver the next phase of our customer-first strategy.” 

About Wolseley Group

Wolseley Group is a leading specialist provider of plumbing, heating, cooling and utilities products to trade customers. Trading under a number of trusted brands, the Group operates 641 branches across the UK, three utilities centres of excellence, support centres in Warwick and Ripon, and four distribution centres.

Source : Wolseley Group

Image : Wolseley Group

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